Tuscan Hills Rental Villa
Your initial booking made by telephone or e-mail will be held for 7 (seven days) until the signed booking form and non-refundable £250 payment is received. (May be more for bookings of 4 weeks or longer). Once we have received your bank transfer we will send you a confirmation invoice. The booking form must be completed and signed by the (Party Leader). The submission of the completed and signed booking form shall be deemed to constitute the acceptance of the terms and conditions and reservation and payment procedure by the party leader and shall be a warranty by the person so signing that that they have the authority to act on behalf of all persons named on the booking form including any substitutions or additions by any subsequent agreed amendments to the reservation. The Terms & Conditions and payment procedures will apply to all forms of reservations without exception, even in the event that the reservation form is not completed or submitted by a client or has not been received by the owners of the property by telephone or verbally that necessitates immediate commitment.
The signing of the booking form or receipt of payment for deposit by the party leader confirms the acceptance of the terms and conditions set out and shall be binding on the person(s) booking and intending to occupy the premises (or any subsequent amendments to this list)
No parties of guests who are all under the age of 21 will be accepted.
No pets accepted
For the comfort of guests our home is strictly non-smoking, only outside on the patio area.
To ensure comfort, security and peace of mind, our home is registered with the state authorities and is in full compliance with all relevant legislation.
Stays of 5 nights or less will incur an additional cleaning fee of £100 sterling/$120 US dollars
The villa is available for occupancy from 1600 hours, local time
Departure time is 10.00 am unless otherwise agreed with our Management Company or ourselves. Vacating after 10.00am may incur a charge equivalent to one day’s accommodation.
All bed linen, towels are provided for you to use.
Payment of the balance is due in full, TEN WEEKS prior to your arrival date. After bank clearance of your parties’ final payment.
A Refundable security deposit of £250/$300 US dollars is required one week before you fly to Florida. This can be made by pay-pal and will be returned the same way within 7 days after your departure and check out report is received from Management Company.
Cheques NO longer accepted
Bank transfer is also possible to either a UK bank or US bank
Villa Terms and Conditions of Booking
A refundable security deposit of £250/$300 US dollars is required one week before you depart for Florida.
This security deposit will be repaid to your party by original method of payment, within 7 days of your departure, providing the local management company have reported no breakages and you have returned the key to lock box as requested. We check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc. A charge of up to £35 sterling/$50 US dollars may be made where there is excessive rubbish for removal by the Management Company after your departure.
We retain the right to retain the security deposit (either in full or part) to cover breakages, damage or non-return of the key. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.
The villa front door key must be left in its security lock box each time you leave the property. The loss of the door key will result in a charge of £150 sterling/$225 US dollars from your security deposit
You will be provided with one key for the villa. In the situation that you lock yourself out, you are to phone our Management Company and they will allow you re-entry into the house. Unfortunately you will incur a small charge (payable at that time) for their service depending on the call out time ($25 US dollars in office hours, $100 US dollars out of office hours)
The client is held responsible for any damage or breakages that may be caused to the property, its contents and also any items in the inventory during your stay. All damage and faults caused or found at the home must be reported to our Management Company at the earliest opportunity
We reserve the right to pursue a quest to recompense for any and all damages caused which may exceed the value of the security deposit within 14 days of being served notice of this
Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Spoiling and contaminating food left uncovered can attract insects very quickly. Any added costs for pest control services incurred from lack of care in this may be passed to you.
Safety and Security
Due to State Fire Regulations under no circumstances may more than the maximum number of persons identified on the Booking Form occupy the property.
Children must be supervised at ALL TIMES whilst in the pool area and should be supervised in the games room
Glass is NOT permitted in the pool area. Plastic plates and cups are provided.
Swimming Pool and Spa
The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool, spa and villa.
It is your responsibility to ensure that children are always supervised properly in and around the pool and spa area.
The Pool security fence must be left in place at all times.
If pool and/or spa heating are required there is an additional charge. The owners cannot guarantee the temperature of the pool and spa as this will vary according to the climatic conditions at the time
Guests are not permitted to touch the pool heater controls.
The owner or management will not be held responsible for electrical or mechanical failure of pool heating equipment other than a whole or partial refund of any extra fee that has been charged to heat the pool. No compensation for loss of pool heating will be paid
The owners or their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool, spa and villa
It is your responsibility to ensure that children are always supervised properly in and around the pool, spa and inside the villa at all times.
Complaints or Dissatisfaction
In the unlikely event of a complaint during your stay please contact our Management Company immediately
If the matter cannot be resolved, you should contact the owner, in writing, within 14 days of the end of the rental period.
If the problem has not been reported, as requested to the Management Company, the owners cannot accept any responsibility.
Terms and Conditions of Booking
Cancellations by guests. In the event of your party needing to cancel, the following terms and conditions apply
12 weeks plus prior to arrival date total Loss of deposit
8 weeks prior to arrival date 70% of the total charge
Less than 8 weeks prior to arrival date 100% of the total charge.
Deposit is non-refundable upon cancellation
Failure to pay the final balance by the due date (10 weeks prior to arrival) may result in the loss of the booking and deposit. If we do not receive payment we will endeavour to contact you, the guest, but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit.
If you do have a problem, PLEASE contact us as soon as possible to discuss the matter
We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.
Cancellation by the Villa Owner or Management Company
In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However our Management Company will always help us seeking to relocate your booking to a villa of a similar or superior standard
Force Majeure: The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control.
LIABILITY – The property is privately owned and neither the owners nor the management Personnel accept any responsibility whatsoever for personal injury, accidents or loss of damage to personal effects, however caused.
The owners and their agents reserve the rights of entry at any time (includes such workers as pool maintenance, gardeners any other outside maintenance workers etc)
Whilst all information supplied in the information pack and the web site is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of the contract.
The contract is subject and shall be constructed in accordance with the laws of UK & USA and the parties hereby submit to the exclusive jurisdiction of the UK & USA courts.